These terms are a business contract. BreakerHQ is sold to permitted waste sites and the businesses that run them, and by using it you confirm you are acting in the course of a business, not as a consumer. Please read them: they set out what the service does, what stays your responsibility, and the limits of what we are liable for.
BreakerHQ is a trading name of 1Z Digital Ltd, registered in England and Wales (company no. 17346613). Everywhere these terms say “we”, that means 1Z Digital Ltd. “You” means the yard (the business) whose account it is, and every member who uses that account.
BreakerHQ is a record-keeping, reporting and listing tool for vehicle dismantlers and other waste sites. It records what your yard enters at the gate and in the app, codes the waste from what you enter, reports waste receipts to Defra's Digital Waste Tracking service under your own registration, produces waste transfer notes, evidence packs and other exports from your records, looks up vehicle details from DVLA and DVSA, emails copies of documents to the addresses you give, and, where your plan includes it, lists parts on your own eBay account and drafts listing text with an AI model. The features available to you are those described in the app and its guides at the time you use them.
BreakerHQ is not a regulator, a waste carrier, a broker, a dealer, a registration service or a law firm. It does not hold your permit, your carrier registration or your scrap metal dealer licence, and it does not stand in your shoes for any legal duty.
The Digital Waste Tracking mandate took effect on 1 October 2026. Defra's service, its specification and the surrounding guidance continue to change, and BreakerHQ changes with them. Features will be added, altered and sometimes withdrawn. We will tell you about changes that affect your compliance workflow, normally in the app or by email, but we do not promise that any particular feature will stay as it is.
Your yard remains the legal duty-holder. The duty of care for waste, the Waste (England and Wales) Regulations 2011, the hazardous waste regulations that apply where your site is, the Scrap Metal Dealers Act 2013, your environmental permit and its conditions, and your Defra registration are your yard's obligations. BreakerHQ records and transmits what you enter. It does not check that what you enter is true.
A transfer note produced in BreakerHQ sets out the information regulation 35 of the Waste (England and Wales) Regulations 2011 asks for, as the two parties entered it, with each party's drawn signature, typed name and the time it was given. We provide the form and the record. We do not verify who signed, that they had authority to sign, that a name, address or email address is genuine, that a carrier, broker or permit number is valid, or that the regulation 12 confirmation the transferor gives is true. Where the app checks a carrier number against a public register, it reports what that register said at that moment and nothing more.
Where your yard records a copy of a seller's identity document, you confirm you have a lawful reason to hold it (for example the Scrap Metal Dealers Act 2013), that you have told the person what your yard does with it, and that you hold the ICO registration your yard needs. We store that copy under the controls described in our privacy policy and remove it after the retention period your yard sets. We do not verify the document.
Both copies of a note are emailed to the addresses given on it. A note shown as “sent” means our email provider accepted the message. We cannot guarantee that an email is delivered, arrives in an inbox rather than a spam folder, or is read. A copy sent to a mistyped or wrong address is a disclosure made by your yard, and the correctness of the other party's address is your responsibility. A copy of every note stays in your account and can be downloaded or re-sent at any time while the account is open.
The guidance in the app, the guides, the news articles, the deadline and regulation references and anything our staff say about regulation are general information. They are drawn from the published regulations and official guidance at the time of writing, with the source named where we can, but regulations and guidance change, and how they apply to your site depends on facts we do not have. They are not legal, regulatory or professional advice and you should not rely on them as such. For anything that matters, check with the Environment Agency or Natural Resources Wales, or take your own advice.
Vehicle details from DVLA and DVSA, carrier register results, Defra responses, eBay responses and payment outcomes from Stripe are passed to you as those services provide them. We do not control those services and do not warrant that their data is correct, current or available. A vehicle lookup is there to help you confirm you have the right vehicle. It does not replace your own check of the vehicle in front of you.
Text drafted by an AI model is a starting point for you to read and correct. It can be wrong, incomplete or out of date. You are responsible for anything you publish or rely on after using it.
Your records are yours. You give us the licence we need to store, process, back up, transmit and display them in order to run the service for you and to meet our own legal obligations. We do not sell your data or use it to advertise to you.
Where your yard records other people's personal data in BreakerHQ (a seller's name, address and signature on a transfer note, or a copy of their identity document), your yard is the data controller and 1Z Digital Ltd is your processor. We process that data only to provide the service and on your instructions, keep it confidential, protect it with appropriate security measures, use only the sub-processors named in the privacy policy, help you answer requests from the people it is about, delete or return it at the end of the service, and make available what you need to show your own compliance. Telling those people what your yard does with their details is your responsibility.
Legal record-keeping periods belong to your yard: two years for a transfer note, three years for scrap metal dealer records, and the periods in your permit. While your account is open we hold the records your yard has created for at least those periods, and the app lets you download and export them at any time. Keeping your own copy is sensible and is your choice. If your account closes, you must export what you need before it does. We are not liable for records you did not export.
We run the service on a best-efforts basis. We do not guarantee that it will be available at any particular time, uninterrupted or free of errors, and we may take it down for maintenance. The offline-first design means records captured at the gate are held on your device and delivered when connectivity returns, so a service outage does not lose a record that has been captured. A record held on a device that is lost, wiped, reset or has its browser data cleared before it has been delivered is lost, and that is outside our control.
We protect the service with measures appropriate to the data it holds, including access control by role, encryption in transit and at rest, and an audit trail of who did what. No system is perfectly secure. We are not liable for access gained through your credentials, your devices or a member you did not remove.
Paid plans are a rolling monthly subscription, billed via Stripe. There is no minimum term: you can cancel at any time from Settings, and the cancellation takes effect at the end of the current billing month. You keep access until then and are not charged again. Pilot features that are currently free will be flagged before they become paid.
We may adjust prices once in any 12-month period in line with inflation (the UK Consumer Prices Index), and will give you at least 30 days' notice by email before a change takes effect. If you don't want to pay the new price, cancel before it starts. You will not be charged it.
Plans that include eBay listings cover a reasonable volume of listing activity for a single yard. Because each listing costs us real processing and infrastructure, each plan carries a fair-usage volume, and higher-volume plans are available. If your listing volume is materially above your plan's fair usage, we will tell you and ask you to move to an appropriate plan. We will never bill you for a higher plan without your agreement, but we may pause new listings above the fair-usage volume until the plan matches the usage. Taking down a listing you have already published is never restricted.
Listings are published on your own eBay seller account under eBay's terms. What you list, how you describe it, the price, postage, returns and the sale itself are between you, eBay and the buyer. We are not a party to any sale.
You can stop using BreakerHQ at any time. We may suspend or end your access if a payment fails and is not put right within 14 days of our telling you, if you break these terms, if your use puts the service or other yards at risk, or if the law requires it. We will tell you first unless doing so would be unlawful or make the risk worse. Where we end the service for reasons other than your breach we will give you at least 30 days' notice and refund any fees paid for the period after the end date.
Before your account closes you can export your yard's records from the app. Waste receipts already submitted to Defra remain with Defra. eBay listings published on your account remain yours, on your account. After the account closes we keep what the law requires us to keep and delete the rest, as described in the privacy policy.
BreakerHQ is a record-keeping, reporting and listing tool. It does not make your yard compliant: it records what your yard does. To the fullest extent the law allows:
Nothing in these terms excludes or limits liability that cannot legally be excluded or limited, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or under section 2(3) of the Consumer Rights Act 2015 where, despite the above, it applies. Your yard remains the legal duty-holder for its waste, its records, its eBay selling account and the personal data it collects.
You will cover us for any loss, claim, fine or cost (including reasonable legal fees) that arises from your yard's breach of these terms or of the law, from the content of the records your yard enters, from a copy of a document emailed to an address your yard gave, from your yard's collection or use of other people's personal data, or from your use of your own eBay or Stripe account through the service.
We may change these terms. For a material change we will give you at least 30 days' notice by email or in the app before it takes effect. If you do not agree, cancel before it does. Using the service after the change takes effect is acceptance of it.
These terms, the privacy policy and the plan you chose are the whole agreement between us. If any part of them is found unenforceable the rest stands. If we do not enforce a term at once we have not waived it. You may not transfer your account without our agreement. We may transfer this agreement to a successor to the business on notice to you. Neither of us is liable for a delay or failure caused by something outside our reasonable control, other than paying what is due. Notices to us go to the address below. Notices to you go to the owner's account email.
These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute about them.
Questions: support@breakerhq.co.uk