Guides
Everything BreakerHQ does, as follow-along steps, in the order a car moves through your yard. Each guide uses real screenshots of the product, top to bottom, 1-2-3. Stuck on something a guide doesn't answer? Check the questions and answers below, or message us on WhatsApp from the menu in the app.
Questions and answers
The things breakers actually ask: about the law, the product, and the day-to-day. Something missing? Message us on WhatsApp from the menu in the app and we'll answer (and probably add it here).
My staff do not have email addresses. Do they need them?
No. Create one free Gmail account for the yard (accounts.google.com/signup) and use plus addresses: johnsyard+gate@gmail.com for the gate tablet, johnsyard+steve@gmail.com for Steve. Gmail delivers them all to the same inbox, but each one is its own BreakerHQ sign-in with its own role. You receive every confirmation and password-reset email yourself, you can make as many as you like for free, and the audit trail still says who did what. The team guide has the full walkthrough. Read the team guide walkthrough →
When does digital waste tracking become mandatory for vehicle breakers?
From 1 October 2026, permitted waste-receiving sites in England, Wales and Northern Ireland (including ATFs taking in end-of-life vehicles) must report waste receipts digitally to Defra's Digital Waste Tracking service. Scotland follows in January 2027. BreakerHQ reports receipts in the format the service requires.
What do I need before BreakerHQ can report to Defra?
Three things, all entered once in Settings → Defra setup: your Defra API code (the code Defra emails you when your Digital Waste Tracking registration is approved), your environmental permit or authorisation number, and your site address and postcode. Until they're in, booking in still works. Receipts wait for the setup.
How quickly must a waste receipt reach Defra?
By the end of the second working day after the vehicle arrives, so a car in on Monday is due by the end of Wednesday. It does not wait for depollution. Send it the day the car comes in and you are never near the line. In BreakerHQ it's Submit to Defra next to the vehicle, then a confirm, because it files a legal record.
What EWC waste codes are used, and do I have to pick them?
You never pick codes. An arriving end-of-life vehicle is coded EWC 16 01 04* (hazardous) automatically, and completing the depollution checklist reclassifies it to 16 01 06 (non-hazardous), with the reclassification on the evidence record.
Does BreakerHQ work with no signal in the yard?
Yes, offline-first is the core design. Book-ins and submissions queue on the device, the sync badge says exactly what's queued, and everything sends itself when signal returns. Photos are the one thing that needs signal.
What if the driver doesn't have a carrier registration number?
Record the reason instead: household drop-off, one-off, on-site or marine. Defra accepts either a carrier registration number (like CBDU123456) or a reason, and BreakerHQ records whichever you enter on the receipt.
Can I fix a mistake after a receipt has gone to Defra?
Yes. If Defra bounces it, the screen names what to fix and you re-send. If you change details after acceptance, BreakerHQ offers a resubmission. Corrections go to Defra as new records and stay on your evidence trail. Nothing is erased, which is exactly what an inspector wants to see.
How is depollution evidenced?
An eight-step checklist on each vehicle: fuel, oil, coolant, brake fluid, battery, airbags, tyres, catalytic converter. Ticks are drafts until you review and save. Each saved step is timestamped and attributed to the person who saved it. Saving the final step reclassifies the vehicle non-hazardous, and unticking is a recorded correction.
Does BreakerHQ issue the Certificate of Destruction?
No, CoDs come from DVLA. As the ATF you notify DVLA through their own CoD/NoD online service (there's no public API), then record in BreakerHQ that you did, and enter the CoD reference when the certificate arrives. The reference lives on the vehicle and in the evidence pack.
What does an Environment Agency inspector get?
A dated evidence-pack PDF for any period you choose: every waste receipt, Defra submission and response, depollution completion and CoD reference. One tap on the Vehicles tab, built from the server records, so what the inspector sees is what Defra saw.
Can staff have limited access?
Yes, roles: owner, admin, gate (book vehicles in), gate + eBay, eBay only (listings, nothing legal), and viewer (read-only). You invite people with one-time links that carry the role, and every action is attributed to the person who did it.
Whose eBay account do the parts sell on?
Your yard's own eBay seller account. You connect it once in Settings. Listings carry the donor vehicle's details, and sales and payouts land with you. BreakerHQ never touches the money.
What does BreakerHQ fill in automatically on an eBay listing?
Nearly everything. Pick a part on a booked-in car and the listing is built from what the gate already knows: the title from the donor car’s reg lookup, the car’s photos, a description with the donor details, the right eBay category, and the fitment. Buyers searching for their own car see “fits your vehicle” because the donor reg is matched to eBay’s vehicle catalogue. You check the price, add a photo of the part, and tap List on eBay. If it sells at the counter, one tap ends the listing.
Does the eBay category matter when listing a used car part?
Hugely. eBay decides which searches a listing appears in from its category as much as its title, and buyers browsing car parts filter by part type and vehicle. A gearbox filed under the wrong category can be invisible to the people actually searching for one, however good the title and photos are. Listings in the right category also rank better in Best Match and survive category filters, so the same part in the same condition simply gets seen by more buyers.
How does BreakerHQ get the eBay category and fitment right?
You never pick a category. Every part in BreakerHQ's catalogue carries a hand-checked eBay category, verified against eBay's live category tree, from engines and gearboxes down to wiper blades and mirror glass. The donor reg is matched to eBay's own vehicle catalogue for fitment, so buyers searching from their car see it fits. Nothing lands in Other, which is where listings go to be ignored.
How much does BreakerHQ cost?
Rolling monthly, cancel any time: £39 Compliance (up to 500 cars a month), £69 Compliance + eBay (up to 700 cars, 200 live listings), £149 Compliance + eBay Plus (up to 1,000 cars, 700 live listings), £350 High volume (1,200+ cars and listings with fair usage). Compliance is the legal core. The eBay tiers add the parts-listing flow.
Can I get my data out?
Yes. Evidence pack PDFs export any time from the app, and you can ask for a full export of your yard's records whenever you want. See the terms. Waste-tracking records already submitted to Defra also remain with Defra.